PRIVACY POLICY

Privacy Policy

This Privacy Policy describes how Wander Grind (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wandergrind.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Including your name, address, phone number, and email.

  • Order information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Including your username, password, security questions, and other information used for account security purposes.

  • Customer support information: Including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies supporting our Site and Services, such as Shopify.

  • Payment processors: Who collect payment information (e.g., bank account, credit/debit card details, billing address) to process payments and fulfill orders.

  • Tracking technologies: When you visit our Site, interact with emails, or engage with our Services or advertisements, we or third parties may collect information using pixels, web beacons, SDKs, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also Third Party Websites and Links below.

How We Use Your Personal Information

  • Providing Products and Services: To fulfill orders, process payments, manage accounts, and facilitate shipping/returns. We may enhance your experience by enabling Shopify to link your account with other Shopify services (governed by Shopify’s privacy policies).

  • Marketing and Advertising: To send promotional communications and tailor ads. For EEA residents, this is based on our legitimate interest under GDPR Art. 6(1)(f).

  • Security and Fraud Prevention: To detect and address fraudulent activity. For EEA residents, this is based on GDPR Art. 6(1)(f).

  • Communications and Service Improvement: To provide customer support and improve Services, based on GDPR Art. 6(1)(f).

Cookies

We use Cookies to power our Site, improve Services, and analyze user interactions. For details on Shopify’s Cookies, visit Shopify’s Cookie Policy. You may adjust browser settings to block Cookies, but this may impact functionality. We honor the Global Privacy Control (GPC) signal for opt-out requests. Learn more at globalprivacycontrol.org.

How We Disclose Personal Information

We may disclose personal information:

  • To vendors/service providers (e.g., IT, payment processors, shipping partners).

  • To business/marketing partners for services and advertising.

  • With your consent, such as for social media integrations.

  • To affiliates or during business transactions (e.g., mergers).

  • To comply with legal obligations or defend our rights.

Over the past 12 months, we disclosed categories of personal information (Identifiers, Commercial Data, Usage Data, Geolocation) to vendors, partners, and affiliates. We do not sell or share sensitive information without consent.

User Generated Content

Publicly posted content (e.g., product reviews) is accessible to anyone. We are not responsible for how others use this information.

Third Party Websites and Links

We link to third-party sites not controlled by us. Review their policies separately. We do not endorse or guarantee their content or privacy practices.

Children's Data

The Services are not intended for children. We do not knowingly collect data from users under 16. Contact us to request deletion if a child’s information was inadvertently collected.

Security and Retention of Your Information

While no security measure is perfect, we strive to protect your data. Retention periods depend on legal obligations, account maintenance, and dispute resolution needs.

Your Rights

Depending on your location, you may have rights to:

  • Access, delete, correct, or port your data.

  • Opt out of sales/sharing/targeted advertising.

  • Restrict processing or withdraw consent.

  • Appeal decisions or manage communication preferences.

To exercise rights, contact us via the details below. We will verify your identity before responding.

Complaints

Contact us with concerns. If unsatisfied, you may appeal or lodge a complaint with your local data protection authority (e.g., EEA supervisory authorities).

International Users

Your data may be transferred/stored outside your country, including to staff and partners in other regions. Transfers from Europe rely on mechanisms like Standard Contractual Clauses.

Contact

For questions, requests, or complaints:

We are the data controller under applicable data protection laws.