FAQ
I.Purchasing & Payment
Q: What payment methods do you accept? Do you support credit cards/PayPal?
A: The payment methods we support: visa, paypal, master, american_express, discover
Q: What should I do if my payment fails? How do I contact support?
A: If payment fails, contact us directly for assistance.
Q: How do I update my shipping address or cancel an order after placing it?
A: Contact us to update your address before shipping. After shipping, changes are not supported. For cancellations, contact us before shipping; post-shipping cancellations require successful package interception for a refund (A: Contact us directly—we’ll provide the tracking number and updates.).
Q: How long are gift cards valid?
A: Gift cards expire 12 months from purchase and can be used on discounted items
Q: Can I use a gift card for part of my order?
A: Yes! If your order total exceeds the gift card balance, you can pay the rest with another method.
II.Shipping & Costs
Q: How long does shipping take? Do you ship internationally?
A: We will process your order within 2-4 working days.Standard delivery takes 12-30 days; Expedited delivery takes 8-12 days . We offer international delivery, but the delivery time depends on the carrier.
Q: Where do you ship from?
A: We ship from China.
Q: How do I track my order?
A: Click the tracking link provided after shipping.
III.Returns & Support
Q: How do I return/exchange an item if I’m unsatisfied?
A: Contact us directly to explain the issue—we’ll help resolve it.
Q: Who pays for return shipping? How long does it take?
A: Quality issues: We cover costs. Personal preference: You cover shipping. Process takes 3-7 business days after we receive the item.
Q: What if my item is defective or damaged during shipping?
A: Contact us immediately—we’ll fix it.
Q: Who pays for return shipping? How long does it take?
A: Unused items can be returned within 30 days. For quality issues, we’ll replace parts for free. Intentional damage voids coverage.
IV.Usage & Care
Q: Are there tutorial videos or guides for beginners?
A: Tutorials coming soon!
Q: How do I adjust fingerboard flexibility (e.g., loosening bearings)?
A: Use a micro screwdriver on the kingpin (main bolt under the trucks). Tighten clockwise for stability; loosen counterclockwise for tricks. Test after adjusting to avoid parts falling off.
Q: How do I clean my fingerboard or replace worn grip tape?
A: Cleaning: Use a cotton swab with alcohol for the deck; wipe wheels with a damp cloth. Grip tape: Replace with adhesive-backed tape (align carefully).
Q: Can I fix stuck wheels or loose parts myself?
A: Stuck wheels: Add 1-2 drops of bearing lubricant (e.g., WD-40). Loose parts: Use model glue (e.g., CA glue) or replace parts. For quality issues, contact us for free replacements.
